While independent car rental agencies provide superior service and great value, they still suffer from not having nationally recognized names or advertising campaigns. To get the CRX Associate Car Rental Providers the respect and recognition they deserve, Car Rental Express is proud to maintain the CRX Consumer Reliability Index.

The CRX Consumer Reliability Index is an amazing opportunity for your agency to highlight its tremendous commitment to great service and value. It is an independent renter feedback tool that creates the CRX Consumer Reliability Index Seal, a star-based consumer rating for each agency that is displayed throughout CarRentalExpress.com and can also be placed on your own agency's web site.

The system operates by asking Car Rental Express renters to take an anonymous online survey that details their rental experience with a Car Rental Express Associate Car Rental Agency. The survey measures nine categories of service. The renter gives their agency a rating from one to five CRX Stars in each category, with five stars being the most positive. The renter responses are then averaged to form both a detailed breakdown of customer satisfaction in each category and an overall rating for each agency.

By providing an independent system of consumer feedback, Car Rental Express allows each Associate Agency to demonstrate to online viewers that it has proven itself as being an agency that provides superior service and value to real renters.